Your answers to the most frequently asked questions.

How do I make a special request (a baby chair....) ?

When booking your Paris airport transfer service, please fill in your special requests in the dedicated area in the form.

Do you count an infant as a passenger ?

Yes. The European law requires infants and young children to travel in approved child seats. For this reason, our luxury airport transfer service counts infants as passengers.

When do I have to pay ?

Our Paris chauffeur service has a flexible payment policy and you can choose when to pay for the services. You can either pay at the time of the booking or directly to the driver on your arrival.

Will the driver wait for me if my flight is delayed?

Yes. After booking your luxury car from Paris airport, we monitor the status of your flight and the estimated time of arrival. Your professional chauffeur will be notified of any delays and will wait for you.

Can I change my reservation ?

Yes. Our Paris airport transfer service is flexible and we try to accommodate all your needs. If your situation changes and you have to alter your reservation, please send us an email with your new requirements.

If I cancel my reservation, Is there any cancellation fee ?

Our service of car rental to Paris airport has a 24-hours Prior to Arrival cancellation policy and canceling your booking is easy. To cancel your reservation, please send us an email at least 24 hours prior to arrival. If we don’t receive your cancellation request at least 24 hours (1 day) before your arrival, we will not be able to process it and you will be fully charged for your reservation.

What are the available payment methods ?

We have a flexible payment policy and allow our clients to pay either at the moment of booking or on their arrival. At the moment of booking, it is possible to pay online via PayPal. Otherwise, you can pay the driver on your arrival.

How do I know if my reservation is confirmed?

Once you have completed all the steps to book your Paris airport transfer, we will confirm your reservation by email. If you can’t find an email from us in your inbox, please check the SPAM folder. If you have any doubts, please don’t hesitate to get in touch.

Are there any extra charges ?

Our success is based on a transparent service policy. The total amount confirmed to you in the reservation is final and there are no hidden costs or extra charges

Should I tip the driver?

It is not necessary to tip the driver. However, if you have appreciated the service, please feel free to thank the driver with a tip at your discretion.